The first and most important feature of Brand24 is Mentions Feed, You can discover what people say about your brand, and take action – in real-time. You can reply to a post from a customer with just one click.
If you want to identify problematic issues or just check the volume of actions, you can use the Discussion Volume Chart to define the scale.
If someone will notice your company on social media, you can get an customizable alert, no matter if it is a positive or negative opinion.
An app also supports data export, and filtering, which will help you with analyzing data on simple infographics or filter them by mention source, sentiment or number of visitors.