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Brand24

Smart Social Media monitoring for businesses of all sizes

Brand24

Brand24 is a unique product which can help in many areas of business.

With that application, you can discover what people are saying online about your brand and then take the right action. 

You can Identify people with the most social influence, or check if the mentions are positive, neutral or negative.

You can use Brand24 to reach customers, detect sales opportunities or just get some insights and after that, you can choose the right action.

 

Category

“While working on the new app, we were interested how our users were using the older version, and how they would like to do it in the ideal world. To find out, we used Brand24 social media monitoring – we simply took a look at markets where were present.”

 

Krzysiek Radoszewski

Target

Brand24 could be used by a local small business, to define how clients think about their products, and also by enterprise-scale companies – to monitor activities of influencers, test their marketing strategies and improve the customer support.

You can find case studies here.

Functionalities

The first and most important feature of Brand24 is Mentions Feed, You can discover what people say about your brand, and take action – in real-time. You can reply to a post from a customer with just one click.

If you want to identify problematic issues or just check the volume of actions, you can use the Discussion Volume Chart to define the scale.

If someone will notice your company on social media, you can get an customizable alert, no matter if it is a positive or negative opinion.

An app also supports data export, and filtering, which will help you with analyzing data on simple infographics or filter them by mention source, sentiment or number of visitors.

Integrations

Brand24 integrates with Slack, this integration allows you to increase customer satisfaction with faster response, handle comments before they escalate, or assign tasks to the proper person. You can also save some time because you don’t need to navigate another tool.

Pricing

Brand24 offers a free 14-day trial, no credit card is required, so you can test the app before you will buy it. There are three plans available, the pricing depending on the number of keywords, higher plans offer additional functions or a dedicated consultant.

Available plans:

Click bellow to open full pricing

Our opinion:

Pros

  • Easy way to check what your customers thinks about the product
  • Easy to use interface
  • Well organized data
  • Customizable alerts
  • Realtime access to the customers opinions
  • Possibility to define a customers needs
  • Easy and fast deployment

Cons

  • Sometimes UI is a little bit confusing
  • There are a lot of Facebook Groups, and there are no app which can access all of that.
  • Quiet expensive
  • We wanted more integrations!
  • Mobile app could be better

Sounds like a perfect product for your team?

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