Our opinion:
Pros
- Free version which offers a lot of functionalities
- Easy to use and intuitive
- Easy way to bring Ticketing to the team
- It's easy to set it up
- Allows us to integrate all channels (phone, e-mail, social media)
- Really affordable plans! even for a small organization
- Support team are helpful, even when you are using a free plan
Cons
- Spam filter is not perfect - sometimes can hurt user
- KPI dashboards are not customizable
- Limits (large files as an attachement are not accepted)
- Some of the interface areas could be a bit more detailed