Freshsales offers a massive amount of functionalities for a salesman.
With 360° view, you can access customers profiles to identify their needs, check current conversations, deals etc. All from one screen.
Each lead has its scoring, based on artificial intelligence, you can also create territories, which helps you to assign the right agent to the specific customers. You can also schedule appointments, make notes, add files & collaborate with others in specific leads.
An application offers a sales pipeline, thanks to this, you can monitor the progress, on each stage, directly from the dashboard, to stay on track.
There is also an In-app tracking module, which tracks your prospects, and identifies its website visits. You can take those leads straight to the CRM, because Freshsales gives you an ability to auto-populate profiles.
Built-in-phone functionality, no need extra software, you can perform calls with just a single click. Those calls are automatically logged.
According to the 2-Way Email Sync you are able to send and receive e-mails with an option to tracking those. You have even an option to send bulk emails to prospects, based on personalized templates.