The basic feature of this app is a Chat which is visible on your website, it is perfectly designed and works on any device, every word in the widget is customizable to be understandable in your local language.
You can display messages to engage your customers when they visited your webpage a few times, to help them choose the right decision.
Agents have a standalone application which allows them to handle multiple chat’s at once, offers canned responses or hotkeys, and information about a customer.
Just one click is needed to link a customer into CRM application.
Agent app works on any device, no matter if you use Windows, Mac or an Android Phone, it is also possible to use its directly from the web browser.
It’s easy to monitor service quality and give your team feedback. JivoChat does this by providing chat logs and reports between agents and customers.